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LeadScan

LeadScan Terms of Service

Last Updated: August 15, 2025

Welcome to LeadScan! These Terms of Service ("Terms") govern your use of our AI-powered chatbot and lead generation platform. By creating an account or using our services, you agree to be bound by these Terms.

1. Service Description

What LeadScan Provides

LeadScan offers an AI-powered chatbot platform that helps businesses capture and qualify leads through intelligent conversation analysis. Our services include:

  • AI Chatbot Technology: Conversational AI that engages with your website visitors
  • Lead Intelligence: Automated extraction and scoring of lead information from conversations
  • Analytics Dashboard: Real-time insights into conversation performance and lead quality
  • Integration Tools: Export capabilities and third-party system integrations
  • Business Intelligence: Analytics and reporting on customer interaction patterns

Service Availability

We provide our services exclusively to businesses and individuals located in the United States and Canada. Our platform is designed for commercial use by businesses seeking to improve their lead generation and customer engagement.

2. User Accounts and Eligibility

Account Creation

To use LeadScan, you must:

  • Be at least 18 years old or the age of majority in your jurisdiction
  • Have the legal authority to enter into binding contracts
  • Provide accurate and complete business information during registration
  • Maintain the security and confidentiality of your account credentials

Business Use Only

LeadScan is intended solely for legitimate business purposes. You may not use our service for personal, non-commercial purposes or in any way that violates applicable laws or regulations.

Account Verification

We may require verification of your business information, including company details, website ownership, and contact information. Failure to provide accurate information may result in account suspension or termination.

3. Acceptable Use and Restrictions

Permitted Uses

You may use LeadScan to:

  • Deploy chatbots on websites you own or have authorization to modify
  • Collect and analyze leads from legitimate business interactions
  • Export and integrate lead data with your existing business systems
  • Monitor and optimize your customer engagement strategies

Prohibited Activities

You may not use LeadScan to:

  • Collect personal information without proper consent from website visitors
  • Deploy chatbots on websites without proper authorization
  • Violate any applicable privacy laws or regulations
  • Engage in fraudulent, deceptive, or misleading business practices
  • Collect information from minors under 13 years of age
  • Interfere with or disrupt our service infrastructure
  • Attempt to reverse engineer, decompile, or hack our platform
  • Use our service to spam, harass, or engage in unwanted solicitation
  • Violate any local, state, federal, or international laws

Compliance Obligations

As a LeadScan user, you must:

  • Obtain all necessary consents from website visitors before chatbot interaction
  • Comply with applicable privacy laws including CCPA, state privacy laws, and industry regulations
  • Provide clear privacy notices to your website visitors about data collection
  • Implement appropriate security measures to protect collected lead data
  • Respond appropriately to data subject requests from your customers
  • Maintain accurate business information and contact details

4. Intellectual Property Rights

LeadScan Ownership

We own and retain all rights to:

  • The LeadScan platform, software, and technology
  • AI algorithms, models, and conversation analysis systems
  • Lead scoring and qualification methodologies
  • Platform interface, design, and user experience
  • Documentation, training materials, and support content
  • Trademarks, service marks, and brand assets

Your Content and Data

You retain ownership of:

  • Your business content, marketing materials, and company information
  • Customer relationships and business leads generated through your operations
  • Data you provide during account setup and service configuration

Shared Data Rights

For lead data extracted through our AI analysis:

  • You have the right to access, export, and use lead information for your business
  • We retain the right to analyze conversation patterns for service improvement (in aggregate, anonymized form)
  • Lead intelligence and scoring remain available to you during your subscription period
  • You may not resell or redistribute our AI analysis or lead scoring data

License Grants

You grant us a limited license to:

  • Process your business content to provide chatbot services
  • Analyze conversations to generate lead intelligence and scoring
  • Use aggregated, anonymized data to improve our AI models and service quality
  • Share lead information with your authorized integrations and export systems

5. Subscription Plans and Billing

Subscription Terms

LeadScan operates on a subscription basis with the following terms:

  • Monthly or annual billing cycles based on your selected plan
  • Automatic renewal unless cancelled before the renewal date
  • Plan upgrades take effect immediately with prorated billing adjustments
  • Plan downgrades take effect at the next billing cycle

Payment Processing

  • All fees are charged in advance and are non-refundable except as specifically stated
  • You authorize us to charge your selected payment method for all subscription fees
  • You are responsible for maintaining current payment information
  • Failed payments may result in service suspension after reasonable notice

Plan Limits and Overages

Each subscription plan includes specific limits on:

  • Number of conversations per month
  • Lead generation volume
  • Analytics data retention
  • Integration capabilities
  • Support access levels

Exceeding plan limits may result in service restrictions or require plan upgrades. We will provide reasonable notice before implementing restrictions.

Refund Policy

We offer limited refunds under the following circumstances:

  • Service outages exceeding 48 consecutive hours due to our technical failures
  • Billing errors or duplicate charges
  • Account termination within 7 days of initial subscription (first-time customers only)

Refunds are not available for:

  • Dissatisfaction with lead quality or conversion rates
  • Changes in business needs or strategy
  • Failure to achieve expected business results
  • Third-party integration issues beyond our control

6. AI Services and Limitations

AI Technology Disclaimers

Our AI-powered services have inherent limitations:

Accuracy Limitations:

  • Lead scoring and qualification assessments are estimates, not guarantees
  • Conversation analysis may misinterpret customer intent or context
  • Contact information extraction may be incomplete or inaccurate
  • Service interest categorization relies on algorithmic interpretation

Performance Variables:

  • AI responses may vary based on conversation context and complexity
  • Lead detection accuracy depends on conversation quality and customer disclosure
  • System performance may fluctuate based on technical factors and usage patterns

No Guarantee of Results

We do not guarantee:

  • Specific lead generation volumes or quality levels
  • Particular conversion rates or business outcomes
  • Perfect accuracy in AI analysis or lead scoring
  • Continuous availability without interruption

Human Oversight Recommended

You should:

  • Review and verify AI-generated lead assessments
  • Implement human oversight for important business decisions
  • Validate contact information before use in business operations
  • Use AI insights as decision support tools, not replacement for human judgment

7. Data Handling and Privacy

Data Processing

Our data handling practices are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our service, you also agree to our Privacy Policy.

Your Data Responsibilities

As a business customer, you are responsible for:

  • Obtaining proper consent from website visitors for data collection
  • Providing clear privacy notices about chatbot data processing
  • Complying with applicable privacy laws in your jurisdiction
  • Handling lead data in accordance with your own privacy commitments
  • Implementing appropriate security measures for exported data

Data Retention and Deletion

  • Conversation data: Retained for 90 days, then automatically deleted
  • Lead information: Retained for 365 days for analytics and service improvement
  • Account data: Retained until account deletion or as required by law
  • You may request earlier deletion of specific data categories

8. Service Availability and Support

Uptime and Maintenance

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or improvements that temporarily affect service availability. We will provide reasonable notice for planned maintenance when possible.

Customer Support

Support availability varies by subscription plan:

  • Basic Plans: Email support with 48-hour response time
  • Professional Plans: Priority email support with 24-hour response time
  • Enterprise Plans: Email and phone support with 8-hour response time

Support covers:

  • Technical issues with platform functionality
  • Account setup and configuration assistance
  • Integration guidance and troubleshooting
  • Billing and subscription questions

Support does not include:

  • Custom development or programming services
  • Marketing strategy or business consulting
  • Training on general business practices
  • Technical support for third-party systems

9. Limitation of Liability and Warranties

Disclaimer of Warranties

LEADSCAN IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE SPECIFICALLY DISCLAIM:

  • WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
  • GUARANTEES OF UNINTERRUPTED OR ERROR-FREE SERVICE
  • WARRANTIES REGARDING LEAD QUALITY, ACCURACY, OR CONVERSION RATES
  • PROMISES OF SPECIFIC BUSINESS OUTCOMES OR RESULTS

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM
  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • WE ARE NOT LIABLE FOR LOST PROFITS, BUSINESS INTERRUPTION, OR LOST OPPORTUNITIES
  • WE ARE NOT LIABLE FOR DAMAGES CAUSED BY THIRD-PARTY SERVICES OR INTEGRATIONS

Indemnification

You agree to indemnify and hold LeadScan harmless from claims arising from:

  • Your violation of these Terms or applicable laws
  • Your failure to obtain proper consent from website visitors
  • Misuse of lead data or violation of privacy rights
  • Unauthorized deployment of chatbots on third-party websites
  • Your business practices or customer relationships

10. Termination

Termination by You

You may terminate your account at any time by:

  • Cancelling your subscription through your account dashboard
  • Contacting our support team at leadscangen@gmail.com
  • Providing written notice of termination

Upon termination:

  • You will retain access to services through the end of your current billing period
  • No refunds will be provided for unused portions of prepaid subscription fees
  • You may export your lead data for 30 days after termination

Termination by Us

We may terminate or suspend your account for:

  • Violation of these Terms or our Acceptable Use Policy
  • Failure to pay subscription fees after reasonable notice
  • Fraudulent or illegal use of our services
  • Violation of applicable laws or regulations
  • Behavior that threatens the security or integrity of our platform

We will provide reasonable notice when possible, except in cases involving:

  • Immediate security threats
  • Legal requirements for immediate termination
  • Fraudulent or clearly illegal activity

Effect of Termination

Upon termination:

  • Your access to the platform will be immediately suspended
  • Your data will be retained according to our Privacy Policy retention schedule
  • All licenses granted under these Terms will immediately terminate
  • Sections relating to intellectual property, limitation of liability, and dispute resolution will survive termination

11. Third-Party Integrations

Integration Services

LeadScan may integrate with third-party services including:

  • Customer relationship management (CRM) systems
  • Email marketing platforms
  • Google Sheets and other productivity tools
  • Analytics and reporting services

Third-Party Responsibilities

We are not responsible for:

  • The availability, functionality, or security of third-party services
  • Data handling practices of integrated third-party platforms
  • Costs or fees charged by third-party service providers
  • Technical issues arising from third-party service changes

Integration Data Sharing

When you enable integrations:

  • Lead data may be shared with your selected third-party services
  • You are responsible for ensuring proper data handling agreements with third parties
  • You must comply with the terms of service and privacy policies of integrated platforms
  • We will use reasonable efforts to maintain data security during transfers

12. Modifications to Service and Terms

Service Modifications

We may modify, update, or discontinue features of our service with reasonable notice. We will not materially reduce the core functionality of paid services without providing:

  • At least 30 days advance notice
  • Opportunity to export your data
  • Reasonable migration assistance when possible

Terms Updates

We may update these Terms to reflect:

  • Changes in applicable laws or regulations
  • New features or service capabilities
  • Clarifications based on user feedback
  • Industry best practices and standards

Material changes will be communicated through:

  • Email notification to account holders
  • Prominent notice on our website
  • In-platform notifications

Continued use of our service after changes take effect constitutes acceptance of the updated Terms.

13. Dispute Resolution

Governing Law

These Terms are governed by the laws of the United States and the state in which LeadScan is incorporated, without regard to conflict of law principles.

Informal Resolution

Before pursuing formal legal action, we encourage you to contact us at leadscangen@gmail.com to resolve disputes informally. We commit to good faith efforts to resolve disputes through direct communication.

Arbitration Agreement

Any disputes that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator and held in a location convenient to both parties.

Exceptions to Arbitration:

  • Small claims court matters within jurisdictional limits
  • Intellectual property disputes
  • Injunctive relief for terms violations

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration proceedings.

14. Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LeadScan regarding your use of our services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to any affiliated entity or in connection with a merger, acquisition, or sale of assets.

Force Majeure

We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, or third-party service failures.

Notices

Official notices will be sent to the email address associated with your account. You are responsible for maintaining current contact information.

15. Contact Information

For questions about these Terms or our services:

LeadScan Support Team
Email: leadscangen@gmail.com

Legal and Compliance Inquiries
Email: leadscangen@gmail.com
Subject Line: "Legal Inquiry - Terms of Service"

Business Development and Partnerships
Email: leadscangen@gmail.com
Subject Line: "Business Inquiry"

Effective Date: These Terms of Service are effective as of August 15, 2025, and apply to all use of LeadScan services from that date forward.

By using LeadScan, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.